Fueling innovation & Transforming Experiences
Intelligent Chatbot Automation
Millions of companies have come face-to-face with the need for digital transformation and always-on communication. Chatbot automation is part of the answer to that need. Chatbots have come a long way from the yes/no decision trees that often yielded frustrating and amusing results. Instead, robotic process automation (RPA) with artificial intelligence, natural language processing (NLP), and machine learning (ML) has changed the game because it looks at not only the question but the customer’s intent to deliver more robust answers to routine inquiries.
Intelligent bots can streamline routine workflow, provide positive customer engagement and handle repetitive tasks in real-time for multiple customers simultaneously. Velcode Solutions has been helping enterprises unlock the true potential of intelligent and automated conversationalists at scale, for a wide range of use cases and bridge the gap between organizations and their consumers and internal resources in unique and innovative ways making bots a powerful tool for sales and marketing.
Chatbots & Automation Solutions for Every Business
Benefits of Chatbot Automation
Chatbot technology using conversational AI can augment your customer experience by handling many routine inquiries, leaving your human workforce to focus on the more challenging interactions and higher-value work. In addition, chatbot algorithms always offer the opportunity for human intervention, providing a more positive customer experience. Here are some ways your organization can benefit from chatbot automation using Robotic process automation (RPA).
24 HOUR AVAILABILITY
Chatbot technology is available 24/7/365 regardless of geographic location, time zone, or business hours. Conversational AI can interact with customers, handle routine inquiries in real-time, and deal with repetitive tasks to streamline workflows.
MULTILINGUAL CUSTOMER SERVICE
Chatbots with multilingual AI technology can provide a positive user experience to multiple customers simultaneously in numerous languages. In addition, a multilingual conversational interface leads to more customer satisfaction, which can positively impact sales.
INSTANT TRANSACTIONS
RPA chatbots can answer routine inquiries, process orders, provide shipping and refund information, and complete everyday tasks for multiple customers simultaneously, freeing your employees to handle higher-value work. Eliminate backlogs and provide customer service support with chatbot routing and self-service.
BETTER DATA COLLECTION
By leveraging AI chatbots, you can gather various information about your customers, including their buying behaviours, pain points, and customer preferences. This enables you to provide a more personalized experience the next time your customers interact with your company.
COST EFFICIENT
RPA bots can handle many back-office repetitive tasks. In addition, they can handle multiple tasks simultaneously, such as updating customer information on the CRM, allowing employees to do higher-value work. As a result, RPA can be a cost-effective solution to backlogs or delay
INCREASED SALES
RPA can complete interactions initiated by customers with chatbot messaging, such as placing an order after an inquiry. As a result, chatbots paired with sales automation can increase conversions from SMS marketing in real-time, increasing sales and profitability 24/7/365.
How RPA chatbot can help your Business?
Imagine what your workforce could accomplish if they could all focus on higher-value work, rather than essential but time-consuming, repetitive tasks? RPA chatbots with machine learning and intelligent automation can optimize the user experience and interface and streamline business processes.
Chatbot technology can lower costs, provide positive human interactions, and streamline customer communications.
IT HELPDESK
- Omnichannel software robots serve multiple customers simultaneously no matter how they connect.
- Monitor systems, analyze requests, and alert support teams to be proactive rather than reactive.
- A virtual assistant provides faster response and resolution to support tickets, creating positive customer interactions.
- Use RPA to analyze tickets, tag tickets, measure performance, identify areas for improvement.
- RPA customizes the support system and integrates it into apps like Salesforce, Slack, and sales workflows.
- Bots reduce access to private data, create audit trails and compliance without increased time and resources.
COMPLETING TRANSACTIONAL HR SERVICES
- RPA chatbots can screen recruits, schedule interviews and request references.
- RPA bots with intelligent automation can interact with any enterprise or legacy system to retrieve information on demand.
- Complete routine employee onboarding efficiently to provide a positive employee experience from day 1.
- Chatbots can handle everyday benefits activities such as enrolments and statement inquiries.
- Chatbots can make employee information changes across multiple programs and systems with one click.
- Monitor PTO/sick time, promotion, organizational change, tax form generation, payroll audit, reconciliation.
CUSTOMER SERVICE
- 24/7/365 customer support, giving the feeling of live communication no matter what time it is.
- Deliver on customer needs with chatbots built to satisfy specific goals (reset password, check my order status).
- Personalize customer journeys, provide shopping advice, assist with order placement.
- Provide supporting or additional content when customers are shopping.
- Reduce errors and customer frustration.
- Provides a friendly, approachable personality to connect with.
COLLECTING CUSTOMER FEEDBACK
- Solicit customer feedback after interactions for continuous improvement.
- Chatbots with NLP can ask follow-up questions to gain better understanding of customer responses.
- RPA with intelligent automation can personalize “thank you” or “we’re sorry” coupons and discounts.
- RPA extracts more information than “rate from 1-5” and provides the opportunity to fix a problem immediately.
- Issues can be flagged and escalated for human intervention and resolution immediately.
- Chatbots gather meaningful analytics for business improvement, marketing and training opportunities.
Business Challenges We Solve
Consulting Services
Improve responsiveness, accelerate the development and get configurable solutions with our on-demand chatbot & automation advisory services to drive business value and outcomes.
Center of Excellence
Leverage our CoE as it’s designed to drive consistency and best practices across the deployment phases by assembling our business and technical skills.
Persona & Content Development
The key to a successful chatbot development lies in understanding the buyer persona and creating the right content for it and good news is we are here to help you in both.
Conversation Design
We help you determine the proper tone for the audience and context, diagram the conversation flows, and visualize actual conversations.
Support Services
We support and ensure chatbot performance by constantly monitoring, reviewing and improving conversations and ensuring the bots are up and running backed by SLAs.
Reporting & Analytics
Get the latest reports and analysis, and the most valuable insights right from on chatbot adoption, automation results, on our dashboards as we never stop improving your bot companion for better outcomes.
GET IN TOUCH
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Address
A-19, 3rd Floor, Palam Extension, Ramphal Chowk,
Sector-7, Dwarka, New Delhi, Delhi 110077
info@velcodesolutions.com
sales@velcodesolutions.com
Phone
+91 9310905611
+91 1145694931
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